If for some reason you are not completely happy with your purchase, you may return it for a full refund, less shipping costs.
Please choose carefully however as we do not provide return labels so the cost of returning any item is borne by the customer. For international customers in particular, return shipping can be expensive.
If you have any reservations please email us and we'll be happy to give you more detail.
Australian Customers:
You must notify us within three days of receipt of goods and return goods to us within 15 days in original condition.
International Customers:
You must notify us within three days of receipt of goods and return goods to us within 30 days in original condition.
Please notify us by email at hello@glamswag.com.au stating the item details and whether you would like a refund, exchange or credit note. Please allow 3-5 business days for your return to be processed.
CAN I RETURN OR EXCHANGE A SALE ITEM?
For items purchased on sale - no exchange or refund is offered. Of course, if your item is faulty, please see below.
WHAT HAPPENS IF MY ITEM IS FAULTY?
If you believe your item is faulty, you must contact us as soon as possible describing the fault. We will endeavour to offer a repair, exchange or refund if we deem the item to be faulty. This is governed by Australian consumer law. If we require the goods be returned for inspection, this must be done within 10 days of contacting us.
The GlamSwag is bulky to post, that's because we won’t compromise on its totally indulgent level of comfort. We’ve done our best, though, to minimise shipping costs and we’ll keep checking in to see if we can find savings to pass on to you.
WITHIN AUSTRALIA
Shipping costs will be calculated at checkout, and as an indicator, the cost to ship one GlamSwag throughout Australia is $30.00.
(Make sure you note detailed delivery instructions on the Cart page - "Leave at the front gate or on the deck" - for example.)
We usually process orders within 2 business days of order placement and then delivery should be within 5 -10 business days thereafter. Orders are shipped via Australia Post, with a tracking notification sent once your order has been despatched.
Please note that because of previous theft issues we specify "Signature Required" on all our deliveries. If you wish to remove that specification please email us as soon as possible, or you can leave a note on the Cart page. It can't be removed once your parcel(s) have been despatched.
Express Shipping is not quoted on our website but we can happily organise for you if you want your goodies in a hurry! Just email us and we'll get back to you with rates(Australia only).
Of course if you can make it into our warehouse in Myaree (Western Australia) you are welcome to pick up your order directly which means no shipping costs!
PO BOXES/PARCEL LOCKERS
Yes, we can deliver to PO Boxes and Parcel Lockers.
INTERNATIONAL
We're thrilled to have negotiated great rates with Australia Post for deliveries to our international customers in NZ, USA, Canada and Europe and will be adding more destinations soon. If you don't see your destination there please contact us and we will organise.
Please note that because of previous theft issues we specify "Signature Required" on all our deliveries. This means that if no one is available to sign for the parcel on delivery it will be taken back to the closest post office for collection. They will hold it for 30 days and if not collected in that time they will return the parcel to us. If you wish to remove that specification please email us as soon as possible, or you can leave a note on the Cart page.
It can't be removed once your parcel(s) have been despatched.
Typically, this is the cost to deliver one GlamSwag to:
NZ - NZD$41.00*
USA - USD$30.00*
Canada - CAD$70.00*
*Will vary according to current exchange rates.
If you have any questions with regard to shipping, please contact us.
Let customers speak for us
from 779 reviewsUltra happy with my new glamswag, it is really well made and am going to a festival next weekend to sleep on it for the first time. I have tried the swag out I know I will be having comfy sleeps.
Love them I bought two
Love them
comfortable and looking good. good quslity too. unchanged after several washes exactly what I was looking for.
This pillow is amazing. Beautifully full and very cosy.
Super comfy and awesome for camping trips, especially rolling it out in the tray of the ute. Also really good for a spare bed on those nights that get a bit silly with mates around the fire.
These are absolutely incredible! Very high quality, and oh so comfortable!!! I bought four for the three of us to use. We all love them.
Linen GlamSwag in Marine Stripe
And I slept well!!
Well I guess it's to be expected 🤷 for me this ol busted up body @65 iknowright that I've now found the most comfortable place to rest up while I'm away is definitely
Outback Glamswag The Daintree with accompanying linen, at time's on my lounge room floor with my 3 Mastiffs excellent quality, price and customer service when I rang as I couldn't believe how cheaply priced
Loved the throw so much that I bought 2 more.
Love this product so much.
Absolutely in love! Practical! Well made, quality materials, worth every cent! The flannel lining is so cozy and the canvas is durable and easy to clean.
Possibly over sharing, but I’m disabled & the glamsawag gives me an easy way to take regular breaks and lay down. I use it in my garden every day in my backyard,inbetween gardening I take little comfortable rests. I achieve more and it keeps me out in nature! This is my second Glamswag I keep a linen one at my beach house… Thank you Glamswag for helping me be outdoors!
Super soft and very convenient
Very happy with my purchases. You will too!
Trust me now, believe me later
WHY GLAMSWAG?
MACHINE WASHABLE
Undo the full length zipper, remove the inner, machine wash the cover, slide the inner back in, and zip it up. It's cleaning made easy.
FRENCH LINEN
We choose 100% French flax linen for its luxury aesthetic and breathability. It's comfortable whether it's hot or cold and its luxury feel just gets better with age.
BIGGER & BETTER
Size does matter when you're talking about comfort in a rollup bed. It's why we make our GlamSwag 90cm wide x 190cm long. Bigger. Better.
FLUFFY & COMFY
More is definitely more when it comes to being cosy, and the pillowy, cloud-like GlamSwag inner is just as comfortable for an adult as it is for a child.
AUSTRALIAN OWNED
We Aussies know a thing or two about a laid-back lifestyle, but we also know that a passion for beauty and comfort is universal. That's GlamSwag.