What is your return policy?

If for some reason you are not completely happy with your purchase, you may return the merchandise for a full refund less shipping. You must notify us within 3 days of receipt of goods and return goods to us within 14 days to be eligible. Items must be unused and in original condition with tags intact.

Please notify us by email at hello@glamswag.com.au stating item details and whether you would like a refund, exchange or credit note. Please allow 3-5 business days for your return to be processed.

Can I return/exchange a sale item?

For items purchased on sale - no exchange or refund is offered. Of course, if your item is faulty, please see below.

What happens if my item is faulty?

If you believe your item is faulty you must contact us as soon as possible describing the fault. If possible, supplying photographs will help expedite the process. If we deem the item to be faulty we will offer you a refund or exchange with no further shipping costs incurred. We will also send you a pre-paid satchel for the return of the original item.

Please note that some of the items on this website are hand-printed and therefore may have slight imperfections or inconsistencies. We believe that they are part of the beauty of these items and should not be regarded as faults.

WITHIN AUSTRALIA

We offer free shipping within Australia for orders over $600.00. For all other orders we charge a flat rate of $20.00.

Orders are processed as quickly as possible, typically within 1 business day of order placement, and normally take 2-5 business days for delivery depending on your location. Orders are shipped via Australia Post, we will email you a tracking number once the order has been dispatched.

PO BOXES

Yes, we can deliver to PO boxes.

INTERNATIONAL

Due to Perth's isolated location shipping costs are always a problem for us. But we LOVE the fact that people from all over the world are interested in our products so we try and absorb as much as possible, and we're constantly seeking ways to reduce those costs(we may end up moving closer to YOU!).

So our international shipping charges are weight based with postage for one GlamSwag typically costing:

To NZ - NZD$40.00
To USA, UK, Europe and Asia - USD$33.00; EUR€30.00
To Rest of World - USD$55.00
(these prices are approximate only, you will get an accurate price at checkout)

Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be. For international orders, it will typically take 6-10 business days(depending on region) to receive your order.

We will provide you with a tracking number once your order is dispatched.

If you have any queries with regard to shipping please contact us at:

hello@glamswag.com.au