If for some reason you are not completely happy with your purchase, you may return the merchandise for a full refund less shipping. You must notify us within 3 days of receipt of goods and return goods to us within 14 days to be eligible. Items must be unused and in original condition with tags intact.
Please notify us by email at email@example.com stating item details and whether you would like a refund, exchange or credit note. Please allow 3-5 business days for your return to be processed.
Can I return/exchange a sale item?
For items purchased on sale - no exchange or refund is offered. Of course, if your item is faulty, please see below.
What happens if my item is faulty?
If you believe your item is faulty you must contact us as soon as possible describing the fault. If possible, supplying photographs will help expedite the process. If we deem the item to be faulty we will offer you a refund or exchange with no further shipping costs incurred. We will also send you a pre-paid satchel for the return of the original item.
Please note that some of the items on this website are hand-printed and therefore may have slight imperfections or inconsistencies. We believe that they are part of the beauty of these items and should not be regarded as faults.
WITHIN AUSTRALIA We do our best to minimise shipping costs to our customers but our products ARE bulky, however, so there's no avoiding it unfortunately. To keep it simple we cap our shipping costs at $30.00 per GlamSwag and $15.00 per Bedhead/Quilted Throw within Australia. Orders are processed as quickly as possible, typically within 2 business days of order placement, and normally take 7 - 10 business days for delivery thereafter. Orders are shipped via Border Express, we will email you a tracking number once the order has been dispatched.
PO BOXES/PARCEL LOCKERS Apologies but we can't deliver to PO Boxes or Parcel Lockers at the moment.
INTERNATIONAL As a result of ever increasing shipping costs we've decided to suspend quoting for international deliveries for the time being. We're working on a more cost effective method of shipping so if you you'd like to purchase a GlamSwag from somewhere other than Australia please email or call and we can give you an accurate quote.
If you have any questions with regard to shipping, please contact us at firstname.lastname@example.org